NOTE:

Disputed fare/s cannot be reviewed until such time as this form or written confirmation of all relevant details has been received.  This must also include receipts and a copy of the transaction/s as shown on the Cabcharge statement of account.

This form is not for use if the dispute involves a credit or debit card or non Cabcharge account transaction, these disputes are to be referred to the card issuer (bank/financial institution).

Please use the following checklist as a guide for a fare dispute to be reviewed. An answer of NO to more than 2 of the questions will place severe limitations on successful recovery actions for the account holder.  All disputes are reviewed within the Conditions of Use under which accounts are issued; use of the account deems that the account holder has agreed to these conditions.

CHECKLIST:

1. Have you spoken to the passenger and discussed the matter with them to ascertain the correct details of the disputed trip/fare?  If not please do so before proceeding further.
2. Do you have a driver’s EFTPOS receipt OR a legible/clear handwritten driver’s receipt for the disputed fare?  If so, please supply a copy. A valid driver’s receipt is one complete with:
   1. Taxi number / Network
   2. Date
   3. Trip details (Pick up and drop-off points)
   4. Fare amount.
3. Has the name of the passenger/employee you issued with the eTICKET/Account Coded Docket been noted on the account holders record of use? (Cabcharge is not able to supply copies of drivers' receipts to enable identification of passengers. A sequence report can be emailed to enable recording of passenger names, trip details etc or the Cabcharge Taxi Management System (CTMS) can be downloaded to control your taxi travel expenditure). 
4. Has the eTICKET or Cabcharge Charge Card been reported as lost/stolen?

• Receipt (EFTPOS or handwritten)
• Copy of statement page